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Expression of Interest - Customer Success

Toronto, Ontario · Sales

Weird times? We know and we want to help. 
 

HiredHippo is a marketplace for top talent. By creating a profile on HiredHippo you can get poached by the top companies without even posting a resume. Think of it as a dating app: you input what you are looking for and meet on your terms. You can swipe through jobs that best match your interests and skill set.  
 

Our clients are looking for individuals who are passionate about CUSTOMER SUCCESS
 

We are looking for individuals who are experience or interest in: 

  • Managing customer service issues;

  • Attending client meetings;

  • Developing and presenting client project proposals;

  • Maintaining and nurturing relationships with new and existing clients;

  • Sustaining business growth and profitability by maximizing value;

  • Analyzing customer data to improve customer satisfaction;

  • Improving onboarding processes;

  • Handling and resolving customer requests and complaints. 

  • Collaborating with customers to understand their business needs and build a strategy with defined goals that demonstrate measurable outcomes; 

  • Leading weekly customer calls to for updates and to ensure ongoing value to customers;

  • Supporting the customer journey to adoption of client’s platform and insights in ongoing business processes;

  • Owning and driving customer lifecycle;

  • Identifying opportunities with strategic customers; 

  • Delivering product training and advising on best practices;

  • Being the voice for customers. 
     

Characteristics of a strong Customer Success Manager include:

  • Excellent verbal and written communication skills;

  • Incredible organizational skills;

  • Highly organized and able to multitask;

  • Self-driven and proactive;

  • Demonstrate leadership qualities;

  • Passion for service; 

  • Creative thinker and problem solver with commitment to process improvement; 

  • Relationship builder and customer advocate. 
     

Don’t sweat it if you haven’t done everything listed above. If you have some of these qualities and believe positions like this will make you excited to go into work everyday, then we want to hear from you! Create a profile using the link above.

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