Customer Service Team Leader (Insurance)

Location: Vancouver, BC, Canada

We are looking for an ENERGETIC and FUN licensed Customer Service - Team Lead to join our Client's contact center team. If you have an OUTGOING personality and you like to work in a fun work environment then this is the job for you - This is an exciting company where they are committed to outstanding customer service and meeting challenging goals!

Location: Toronto (**must be willing to relocate for this role**)
Position type: Full time, Permanent

Required Qualifications and Experience:

Completion of post-secondary education (Degree or Diploma)
Management or team lead experience
Minimum 7 years holding a General Insurance license for the province of BC, with 2 - 3 years in level 2 (has to be level 3 ready)
Strong knowledge of call center operations and process
Experience in reporting metrics and tools
Experience with change management
Excellent communication skills, both written and verbal

Preferred Qualifications and Experience:

CIP Designation

We thank all applicants for your interest, however, only qualified candidates will be contacted.

Benita Foo

Recruitment Consultant

email: Benita@linkusgroup.com

linkedIn: linkedin.com/in/benitafoo/

1920 Yonge Street, Suite 200, Toronto, ON M4S 3E2

telephone / fax: 1.866.LINK.109

website: www.linkusgroup.com

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