Desktop Support Analyst - Level 2

Location: New York City, New York, Canada
DESKTOP SUPPORT - LEVEL 2
 
RESPONSIBILITIES
  • Desktop, Laptop, printer hardware support 
  • Ability to anticipate, troubleshoot, resolve and prevent end user experience issues 
  • Respond to calls and tickets 
REQUIRED SKILLS
  1. Excellent troubleshooting and analytical skills 
  2. Active Directory 
  3. Citrix 
  4. Exchange 
  5. Blackberry 
  6. Windows XP and Windows 7 
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