Senior Technical Account Manager/ Technical Project Manager

Location: Toronto, ON, Canada
We are looking for an experienced, detail-oriented Senior Technical Account Manager. You will be working with strategic clients focusing on helping them extract the most value out of the platform. Our ideal candidate has a successful track record turning complex technical issues into innovative solutions. You will act as a strategic advisor to your clients and develop a deep understanding of their business as well as our product. You have an ability to speak at a strategic level while getting involved in the details.
The Senior Technical Account Manager is the main point of contact for our large clients and will play a key role in creating value, managing expectations and client communications. This is an important, cross-functional role that will work with our customer success, technical implementation, product development and business development teams.

Location: Downtown Toronto 
Position: Full time, permanent
  • BA/BS Degree (or equivalent)
  • Minimum of 5+ years relevant work experience in one or more of the following: technology consulting, custom software development, product management or technical account management
  • Large-scale implementation experience with Web application software, cloud technologies and/or databases
  • Experience with up-selling or cross-selling 
  • Ability to communicate and present to all levels of the organization including C-level
  • Skilled at prioritizing, multi-tasking and working effectively under pressure
  • Experience writing proposals, developing project plans and creating presentations
  • Previous start up experience 
  • Build strong relationships with major clients, acting as a product, technical and business advisor
  • Manage long-term client engagements and projects
  • Manage internal and external resources to deliver projects
  • Elicit business and technical requirements and develop innovative solutions for clients
  • Have a deep understanding of the product roadmap and find opportunities to leverage new technologies to solve customer needs
  • Be a champion for clients
  • Use the knowledge you gain to contribute to Customer Success and Product Management
  • Be responsible for revenue targets and identifying business expansion opportunities
  • Monitor trends in adoption and utilization, finding ways to increase value and customer satisfaction

Benita Foo
Recruitment Consultant
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