Learning & Client Success Manager

Location: Stratford, ON, Canada
We’re looking for someone with exceptional Learning, and Client Success management skills to join our team and get in on the ground floor of a fast-paced growing company. As the face of the company in training both consultants and members of large enterprises, the successful candidate will be a key resource in ensuring both client and corporate success!

Responsibilities
• Lead our Learning Environment: Design, create, and deliver an efficient and scalable approach to online learning with multiple distinct streams based on client and partner type.
• Lead our Client Success Promise: to ensure clients get off to a successful start and are wildly successful in their use of our clients product to achieve their business objectives.
• Primary responsibility for achieving high engagement and satisfaction levels related to every aspect of learning and coaching.
• Ensure an effective and efficient knowledge repository is in place both within the organization and in making information accessible to our clients.
• The use of video and other tools and techniques designed to support training and ensure client success. Rapidly learn required technologies and deliver excellence.
• Manage the creation and roll-out of digital decision templates. 
• As part of a coordinated team, manage first level customer support to our clients' users, as required.

Qualifications
• An unrivaled commitment to client success. Our success follows from our client success.
• Experience in designing and delivering software training in a virtual environment.
• Ability to make high-quality decisions relating to task prioritization and time management.
• A demonstrated, strong understanding of adult education principles.
• Excellent communication and people skills.
• Adept with common business technology and tools.
• Diligent and structured with a strong aptitude to learn.
• Preference given to those candidates with Consulting and/or Facilitation experience; particularly in areas and sectors such as Risk, Strategic Planning, Change Management, Quality, R&D, Financial Services, CPG, Energy, Pharma, and Health.

Include in your cover letter detail of the 3 reasons you feel you are an IDEAL “fit” for this role. and what are we going to absolutely love about you?
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